I.T Help Desk & Desktop Support Executives in a Leading Commercial Bank
MacTay Consulting - Our client, a leading Commercial Bank is recruiting to fill the position below:
Job Title:
I.T Help Desk & Desktop Support Executive
Locations:
Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island, Iseyin & Marina - Lagos; Osogbo - Osun; Ondo; Benin - Edo; Ilorin - Kwara; Warri - Delta; Ibadan - Oyo; Port Harcourt - Rivers
Employment Type: Full-time
Client: Leading Commercial Bank
Objective
- Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems.
Responsibilities
- Perform daily service desk operations such as logging and capturing of user’s requests and providing first-level incident and problem-solving support
- Escalate issues for resolution at appropriate levels
- Ensure IT service desk policies and procedures are enforced and adhered to
- Assist with the management of the Incident / problem database
- Continuously monitor and report service levels to ensure responsiveness of IT to business
- Monitor and track incidents reported to the service desk to the point of resolution
- Provide first-level technical support for users across applications and systems; understand user problems / questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second-level support team
Requirements
- B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
- 27 years and below
- I.T Certification is an added advantage
- 1 - 5 years of work experience in a similar role.
- Must have completed NYSC
Salary
- N85,000 net per month.
Benefits:
- Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 31st March, 2023.
