MacTay Consulting - Our client, a Transport / Logistics company, is recruiting to fill the position below:
Job Title: Live Operations Analyst
Location:
Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- The Live Operations analyst works in the Operations team to support the monitoring, and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence, to deliver a smooth experience for our customers.
Role Attributes
Process Orientation:
- Learn the company's processes and execute tasks according to the stated processes.
- Support the Operations Specialist in managing business processes.
- Research ways to improve processes and document the research for the Operations Specialist’s approval.
Communication:
- Prioritize the use of organization/s approved channels for communication of official information.
- Write clear, understandable, error-free, and concise emails and documents.
Time Management:
- Completion of assigned tasks within agreed timelines.
Key Responsibilities
- Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues.
- Update trip live locations on the approved channel
- Monitor vehicle movements using the tracking platform.
- Ensure that drivers start and end trips as appropriate.
- Update trip records on the appropriate dashboard
- Track performance of drivers on the routes assigned and update bonuses cared as appropriate.
Job Requirements
- A Degree in Transport Management, Operations Management, or any related discipline
- Minimum of 1 year experience in a similar role
- Excellent communication skills
- Ability to work methodically and meet deadlines.
- Strong analytical and organizational skills
Salary
N75,000 NET plus other benefits.
Application Closing Date
16th March, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
