Procept Associates Professional Services Limited (Procept Africa) is a franchisee of Procept Associates Ltd, Canada. We specialize in consulting, training and software solutions, through a network of associates and partners, using best practice frameworks in Canada, Nigeria, South Africa, East Africa, Zambia and now Ghana.
We are recruiting to fill the position below:
Job Title:
Vendor Management Coordinator
Location:
Lagos
Employment Type: Full-time
Job Description
The ideal candidate will be accountable for the following:
- Developing and managing Operational Level Agreements of all internal and business operational teams;
- Developing and managing all Service Level Management agreement for the business and vendors;
- Vendor performance and compliance management for effective delivery of services;
- Providing advice and guidance to all other areas of the business and IT on all Service level and vendor performance-related issues;
- Ensuring that service performance achievements meet or exceed all of their agreed performance targets, by managing the performance and deliveries of vendors and partners;
- Coordinating weekly and monthly vendor performance meetings and follow-ups;
- Developing, measuring and reporting on vendor performance;
- Developing, Measuring and Service level management for all IT services;
- Reporting on all Service Level measurements;
- Producing ad-hoc resource usage reports and analysis;
- Identifying service level risks in time to avoid service interruption or degradation.
Qualifications
- First Degree in Computer Science or IT related fields
- ITIL3/4 Foundation Certificate
- Minimum of 2 years’ experience on management of SLA & OLA in a medium/large size organization;
- Minimum of 1 year of Vendor performance management experience
- Minimum of 1 year in customer experience management
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
