We are recruiting to fill the position below:

Job Title: Relationship Officer

Location : Ikeja, Lagos

Role Description

• The Relationship Officer is a full-time, on-site role based in Ikeja.
• This role is responsible for managing and growing a portfolio of customers by building strong relationships, understanding their financial needs, and offering appropriate microfinance products and services.
• Daily tasks include identifying new business opportunities, conducting customer visits, explaining loan and savings products, and guiding customers through account opening and loan application processes.
• The Relationship Officer will follow up on loan repayments, address customer inquiries and concerns, and maintain accurate records of customer interactions.
• The role also involves working closely with internal teams to ensure efficient service delivery and compliance with bank policies.

Qualifications

• Relevant academic background such as a Diploma or Degree in Finance, Business, Economics, or a related field.
• Ability to manage and grow client portfolios with strong Business Relationship Management skills.
• Foundational knowledge of Finance and microfinance products, including savings, loans, and basic credit analysis.
• Strong Communication skills for explaining products, negotiating terms, and maintaining clear documentation.
• Customer Service skills to provide responsive support, handle complaints professionally, and ensure positive customer experiences.
• Sales skills to identify prospects, cross-sell relevant products, and meet set targets ethically.
• Ability to work on-site in Ikeja, meet field visit requirements, and manage time effectively.
• Proficiency with basic computer applications (e.g., MS Office) and familiarity with banking or CRM systems is an advantage.
• Previous experience in microfinance, commercial banking, or financial services relationship roles is beneficial.