We are recruiting to fill the position below:

Job Title: Business Development & Operations Lead

Location: Ikoyi, Lagos
Employment Type: Full-time

Role Overview

• The Business Development & Operations Lead will drive commercial growth, oversee sales channels, stockists, marketing, e-commerce, inventory and customer operations, while translating the Founder's direction into actionable plans and measurable results.
• The role will provide strategic and operational leadership, supervise the Sales, Customer Experience & Operations Specialist, and ensure effective execution and accountability across business operations.
• The ideal candidate is commercially driven, highly organised and hands-on, with strong relationship-building, business development, operational management and team leadership skills, and the ability to deliver measurable results while maintaining effective controls.

Key Responsibilties
Business Development & Revenue Growth:

• Develop and deliver practical business development plans aligned with the company's growth priorities and revenue targets.
• Build and manage a qualified pipeline across stockists, wholesale accounts, corporate gifting, hospitality, strategic partnerships and other approved opportunities.
• Prepare commercial proposals, presentations and partnership terms for approval, and lead follow-up through to closure and onboarding.
• Identify new markets, customer segments and channel opportunities using sales performance, customer insight and market intelligence.
• Set channel and account targets, monitor performance and take corrective action where results fall below plan.

Stockist Network Development & Performance:

• Lead the identification, assessment, appointment and onboarding of suitable stockists in Lagos, Abuja, Kano and other approved markets.
• Define stockist objectives, service expectations, reporting requirements and proposed commercial terms for approval by the Founder.
• Manage stockist relationships, sales performance, replenishment priorities, payment obligations and compliance with the company's brand and pricing standards.
• Review stockist sales and inventory reports prepared by the Specialist and resolve performance, stock, settlement or compliance issues.
• Recommend the expansion, restructuring or discontinuation of stockist relationships based on agreed performance criteria.

Commercial, Pricing & Channel Governance:

• Own the company's pricing framework across the website, direct sales, stockists, wholesale accounts and approved promotional channels.
• Recommend retail prices, channel margins, discounts and promotional mechanics using product cost, target margin, channel economics and market positioning.
• Obtain required approval before implementing price, discount or promotion changes; the Founder retains final pricing authority unless formally delegated.
• Ensure approved prices and product information are communicated and implemented consistently across all channels.
• Review margins, discounting and channel profitability, and address unauthorised pricing or commercial leakage promptly.

Marketing & Social Media Oversight:

• Own the marketing and social media plan, including campaign priorities, content calendar, launches, promotions and channel objectives.
• Translate the brand's direction into clear briefs for photographers, designers, content creators, influencers, agencies and other approved partners.
• Review content for brand consistency, product accuracy and commercial relevance before publication through the agreed approval process.
• Track reach, engagement, enquiries, conversion and campaign performance, using results to improve future activity.
• Direct the Specialist on approved offers and customer-response information; the Specialist remains responsible for social enquiries, social selling and routine customer engagement.
• Coordinate external creative support where required; the role is not expected to personally produce every photograph, video or design asset.
• Plan and manage pop-ups, private shopping experiences and brand activations, including venue coordination, stock allocation, staffing, sales targets, customer-data capture and post-event reporting.

Inventory Planning & Control:

• Set inventory-control standards and review consolidated stock positions across the central location, stockists and goods in transit.
• Use sales trends, campaign plans and lead times to forecast demand and recommend replenishment or purchase quantities.
• Approve stock allocation and redistribution within delegated authority, balancing availability, sales velocity and channel demand.
• Review stock counts and reconciliations completed by the Specialist, investigate material variances and ensure corrective actions are documented.
• Monitor stock ageing, low-stock risk, stock-outs, damages, returns and slow-moving inventory, and recommend appropriate action.

E-commerce & Website Management:

• Own the commercial accuracy and effectiveness of the company's website, including product listings, pricing, availability, launches, promotions and merchandising priorities.
• Learn and use the company's website management system to upload and update products, pricing, stock availability, promotions and other approved content; support order-related website administration; and ensure all routine updates are accurate and timely. The Specialist or an authorised technical resource may support execution as directed.
• Review website performance, customer journeys and conversion data, and recommend improvements to content, navigation, merchandising and checkout experience.
• Coordinate with the developer or other technical partners on functionality, integrations, defects and updates that require specialist support.
• Ensure website content remains consistent with approved product, pricing, inventory and campaign information across other sales channels.

Customer Experience & Team Leadership:

• Manage, coach and set priorities for the Sales, Customer Experience & Operations Specialist, with clear targets, routines and accountability.
• Establish and improve procedures for enquiries, orders, payment confirmation, dispatch, returns, complaints, stock handling and reporting.
• Monitor customer response time, service quality, fulfilment performance and repeat-purchase activity, intervening when standards are not met.
• Handle escalated or high-value customer issues while enabling the Specialist to resolve routine matters within agreed guidelines.
• Build a disciplined, customer-focused operating culture as the team and channel network expand.

Reporting, Controls & Continuous Improvement:

• Prepare concise weekly and monthly management reports covering sales, pipeline, stockists, inventory, margins, website, marketing and customer operations.
• Review the Specialist's daily and weekly reports for accuracy, completeness and required follow-up.
• Monitor stockist settlements, approved credit arrangements, outstanding payments and commercial commitments, escalating financial risk promptly.
• Maintain clear approval, documentation and audit trails for pricing, discounts, stock transfers, returns, write-offs and promotions.
• Identify operational bottlenecks and implement practical improvements that support profitable growth and a stronger customer experience.

Key Requirements and Qualifications

• HND, Bachelor's Degree or equivalent qualification in Business, Marketing, Management, Retail, Communications or a related field.
• 5 - 7 years' relevant experience across business development, sales, e-commerce, retail operations, marketing or channel management.
• At least two years' experience supervising people, partners or commercial accounts, with evidence of setting targets and improving performance.
• Demonstrated success in winning new business, developing sales channels or managing distributors, stockists, wholesale accounts or partnerships.
• Strong commercial judgement, including pricing, margin analysis, forecasting, negotiation and performance reporting.
• Working knowledge of inventory control, order fulfilment, stock reconciliation and multi-location stock management.
• Practical experience overseeing social media, digital campaigns, content calendars, external creative resources and e-commerce platforms.
• Excellent communication, stakeholder management, organisation and follow-through, with the ability to lead hands-on in an early-stage business.

Benefits

• Salary - N650,000 Net monthly
• Performance-based incentives linked to agreed commercial and operational targets.
• The opportunity to shape the commercial systems and growth path of an emerging premium Nigerian brand, with meaningful responsibility, direct access to leadership and a collaborative working environment.