Job Summary

• A reputable financial services institution is seeking two experienced, results-driven and commercially minded Branch Managers to oversee its branch operations in Wuse and Kubwa, Abuja.
• The successful candidates will be responsible for driving business growth, managing daily branch operations, expanding the customer base, increasing loan portfolio performance, ensuring effective loan recovery and maintaining excellent customer service standards.
• The ideal candidates must have substantial experience working in the financial services industry, particularly in microfinance banking or commercial banking, with a proven ability to manage branch operations, lead teams, achieve business targets and maintain strong portfolio quality.

Responsibilities
Branch Operations and Management:

• Oversee daily branch operations, ensuring efficiency, proper documentation and compliance with organisational policies and regulatory requirements.
• Implement business strategies, monitor branch performance and submit regular operational reports to management.

Business Development and Revenue Growth:

• Drive customer acquisition, deposit mobilisation, loan disbursement and overall branch revenue growth.
• Identify new business opportunities, promote financial products and services, build customer relationships and ensure achievement of branch targets.

Credit and Loan Portfolio Management:

• Supervise loan origination, credit appraisal, documentation, disbursement and portfolio monitoring.
• Drive loan recovery, minimise delinquency and non-performing loans, and ensure effective credit risk management.

Team Leadership and Performance Management:

• Lead, supervise and motivate branch employees to achieve operational and business targets.
• Monitor staff performance, provide coaching and promote accountability, teamwork and productivity.

Customer Relationship and Service Delivery:

• Maintain excellent customer service standards, manage complaints and build strong relationships with customers and business stakeholders.
• Promote customer satisfaction, retention and loyalty.

Compliance, Risk and Internal Control:

• Ensure compliance with CBN regulations, AML/CFT requirements and internal operational policies.
• Maintain effective financial controls, monitor operational risks, ensure proper cash management and support internal and external audits.

Key Performance Indicators (KPIs)
The successful candidates will be assessed based on:

• Achievement of branch revenue and profitability targets.
• Growth in customer acquisition and deposit mobilisation.
• Loan portfolio growth and quality.
• Reduction in non-performing loans and loan delinquency.
• Loan recovery and collection performance.
• Customer satisfaction and retention.
• Operational efficiency and regulatory compliance.
• Staff productivity and achievement of branch targets.

Requirement and Qualifications

• Bachelor's degree or HND in Accounting, Finance, Banking and Finance, Business Administration, Economics or a related discipline.
• Minimum of 5–8 years of relevant professional experience in financial services, banking or microfinance.
• At least 2–3 years of experience in a supervisory, managerial or branch leadership role.
• Strong preference for candidates with direct experience in Microfinance Banks, commercial banks or other regulated financial institutions.
• Proven experience in branch operations, business development, loan portfolio management and credit administration.
• Demonstrated ability to drive deposit mobilisation, loan growth and customer acquisition.
• Good understanding of credit appraisal, loan recovery and portfolio risk management.
• Strong knowledge of banking operations, financial products and regulatory compliance.
• Excellent leadership, communication, negotiation and interpersonal skills.
• Strong analytical, problem-solving and decision-making abilities.
• Proficiency in Microsoft Office and relevant banking or financial management systems.
• Must be target-driven, commercially aware, organised and highly accountable.

Remuneration

• Salary: N250,000 - N350,000 monthly, depending on qualifications, relevant experience, and demonstrated managerial competence.

How to Apply
Interested and qualified candidates should send their CV and a brief cover letter to:  [email protected]  using the job title as the subject of the email.

Note

• Only shortlisted candidates will be contacted.