We are recruiting to fill the position below:

Job Title: Concierge

Location: Lagos
Industry: Aviation / Premium Services

Job Summary

• We are looking for a polished, highly attentive and service-driven Concierge to provide personalised assistance to high-profile guests using a private airport terminal and lounge.
• The Concierge will be responsible for ensuring that every aspect of the guest's experience is smooth, seamless and professionally managed — from arrival at the terminal through to boarding.

What you will do

• Personally welcome and attend to VIPs, HNIs, dignitaries and other high-profile guests.
• Coordinate the guest's movement and experience throughout the terminal.
• Assist with check-in, boarding, lounge access, luggage and other airport-related arrangements.
• Coordinate with airline, airport, security, transportation and other service teams as required.
• Anticipate guest needs and respond quickly and discreetly to requests.
• Resolve issues calmly and professionally.
• Maintain accurate awareness of guest itineraries, flight schedules and service requirements.
• Ensure that guests receive a consistently exceptional and personalised experience.
• Handle sensitive information and high-profile guests with discretion and confidentiality.

What we are looking for

• Experience in concierge services, luxury hospitality, aviation, premium customer service, executive assistance or a similar high-touch environment.
• Excellent spoken English and strong communication skills.
• Impeccable grooming and professional presentation.
• Warm, confident and naturally service-oriented.
• Calm under pressure and able to think on your feet.
• Strong attention to detail and excellent follow-through.
• Comfortable interacting with senior executives, dignitaries and other high-profile individuals.
• Highly discreet, trustworthy and emotionally intelligent.
• Ability to work flexible shifts, including weekends and public holidays where required.
• You are the face of the experience and every detail matters.