Job Title: Front Desk Officer

Location : Lagos

Job Description

• Our client is looking to hire a Front Desk Officer, who will provide a warm, discreet, and professional welcome to all patients.
• This role is responsible for managing patient flow, coordinating appointments for specialized women's health services, and ensuring that the administrative side of the patient experience is seamless and supportive.

Responsibilities

• Patient experience and greeting: Welcome patients and visitors in a friendly, professional manner, ensuring a calming atmosphere.
• Scheduling & Appointments: Manage scheduling, including booking, rescheduling, and cancelling appointments (initial consultations, follow-ups, ultrasound appointments).
• Administrative Support: Maintain Electronic Medical Records (EMR), verify patient demographic data, and ensure all intake forms are completed accurately.
• Insurance & Billing: Verify patient insurance eligibility, obtain prior authorizations, and collect co-pays and outstanding balances.
• Communication: Answer phones, and route calls to nurses or doctors efficiently.
• Confidentiality: Maintain strict patient confidentiality.
• Reception Area Management: Ensure the lobby and check-in area are clean, organized, and welcoming.

Qualifications

• HND or BSc in related field.
• 1–3+ years of experience as a front desk officer, preferably in an OB/GYN or women's health setting.
• Proficiency in EMR software and Microsoft Office Suite and google.
• Compassionate, patient, and empathetic, with a "bubbly" and welcoming demeanor.
• Social media savvy- copyrighting, Visual design, storytelling, video editing.
• Physical Demands- Must be able to sit or stand for extended periods at the front desk.

Must have skills:

• Strong multitasking capabilities and attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.