Second Level Operations Specialist at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

We are recruiting to fill the position below:




Job Title: Second Level Operations Specialist (MS Operational SME)

Location: Lagos, LA, NG

Our Exciting Opportunity!

  • We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations.
  • This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

You will:

  • A demonstrable understanding of MS Operations, Tools & Processes (NOC & Field Operations).
  • Carry out In-depth Data Analysis for Managed Services Operations to identify improvement opportunities.
  • Solid experience in a Telecoms MS operations environment.
  • Domain Expertise: Solid grasp of ITIL processes Fault, Problem, Configuration, Performance, Service Management.
  • Improvement Programs Driver
  • Knowledge of Data Science and experience with Big Data Analytics Tools
  • Ability to work in a collaborative environment
  • Proactive and creative problem solver with the ability to multitask
  • Outstanding troubleshooting and analytic skills
  • Drive Improvement Program Initiatives with Local Service Delivery Teams.
  • Find opportunities for automation for the Field Service organization in line with the Ericsson operation Engine.
  • Capture requirements to develop the best automation solutions.
  • Collaborate with Service Delivery & Automations team to understand how automation can improve workflow.
  • Champion Enhanced Problem Management.
  • Willingness to improve the processes in terms of quality and performance are self-evident for you.
  • can-do attitude and result orientation

To be successful in the role you must have:

  • Bachelor level, in engineering (IT, Telecom) or
  • 3-5 years’ experience Knowledge of Data Science and experience with Big Data Analytics Tools
  • Automation, Business Analyst/Driver
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
  • Knowledge of Managed Service telecom operations practice
  • Knowledge-sharing and collaboration skills
  • Ericsson knowledge
  • English skills



How to Apply
Interested and qualified candidates should:
Click here to apply

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