Software Support Engineer, Level 2 – Application Lifecycle Management (ALM) at Tek Experts


Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Software Support Engineer, Level 2 – Application Lifecycle Management (ALM)

Ref #: 242516
Location: Lagos

Job Description

  • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame?
  • Do you want to gain global experience and get extensive training on high-end software products and solutions?
  • Do you take pride in delivering great customer service?
  • Join our team of amazing engineers and help solve our customer's complex tech issues.
  • Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
  • We are looking to add to our team of software support engineers.

Responsibilities

  • Provide excellent customer service to clients who are experiencing technical support problems.
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  • Present a positive, effective and flexible contribution to achieving team targets and objectives.
  • Ensure constant self-development using day to day work, web-based training, and any other available tools.

Qualifications and Competencies

  • 1-2 years' experience in technical support.
  • Experience with Windows/ Linux server operating systems.
  • Knowledge of programming languages, networking, databases or UI?s will be an added advantage.
  • Experience in customer service is a must.
  • Interest or exposure to software development and support.
  • Bachelor's Degree or equivalent technical certifications.
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer-orientated, motivated to take charge of both customer engagement and problem.
  • Fluent in English.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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