Experience Center Officer at ipNX Nigeria Limited


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Experience Center Officer at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

 

 

Job Title: Experience Center Officer

Location: Lagos
Employment Type: Full-time
Department: Customer Experience & Advocacy
Status: Outsourced
Work Schedule: 8am - 5pm Weekdays And Saturdays (Shift) 11am - 2pm

Job Responsibilities

  • Can drive understanding and engagement with the customer.
  • Respond to queries, customers need and rendering before and after sales service.
  • Demonstrated ability to multi task.
  • Prepare and daily/monthly reports.
  • Be key touch point (point of contact) for all customer-facing business functions, e.g. customer acquisition and retention.
  • Able to give and receive feedback effectively.
  • Creative and detail oriented and highly motivated team player.
  • Experience using computers to develop materials, presentations and use of email. Knowledge of Internet / Intranets.
  • Escalating all issues that can’t be solved at experience center to appropriate department or Supervisor and also follow up on such cases.
  • Build and maintain client relationships and internal communication flows.
  • Handle sales Transactions.
  • Perform other duties as Assigned.

Academic Qualification

  • B.Sc / HND Business Administration & Management or related field.

Work Experience:

  • 1 - 2 years in relevant field.

 Functional Skills:

  • Good oral and written communication Skills.
  • Top notch Customer Service Skills.
  • Team player.
  • Typing Skills.
  • Telephone Etiquette.

 

 

How to Apply
Interested and qualified candidates should send their Resume to: [email protected] using the Job Title as the subject of the mail

Application Deadline  30th November, 2021.