Customer Support Officers at NextPayDay

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NextPayDay is a fintech lender powering access to quick loans and rewarding investments on our unique co-lend model.

Customer Support Officers

Location:  Port Harcourt, Rivers
Job Type: Full-time

Job Description

  • A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • The best CSRs are genuinely excited to help customers.
  • They’re patient, empathetic, and passionately communicative.
  • They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
  • Customer feedback is priceless, and if this job brief describes you, then you are who we need.
  • The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming phone calls
  • Converting interactions on social media to leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Manage Social Media Interactions with team members(LinkedIn, Twitter, Facebook, Instagram, WhatsApp)
  • Brainstorm with teammates to develop content for our social media

Qualifications

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Social Media management skills
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Content creation and graphic design skills are a plus

How to apply

Interested and qualified? Go to  NextPayDay on jobs.smartrecruiters.com  to apply