We are recruiting to fill the position below:
Job Title: Customer Service Administrator
Location : Lagos
- Prepare & maintain projects summary reports
- Preparation of installation quotation
- Attend to all products &services inquiries by both potential and existing clients
- Document & maintain up-to-date records such as customer account information, customers feedback, maintenance feedback, sub-contractor records, project files, maintenance records e.t.c
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting &explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Analyze customers’ needs & collect customers’ information in order to recommend products & services to improve sales
- Initiate required action for response to customer service requests for maintenance/installation and other services, communicate same to the appropriate personnel/departments & ensure prompt feedback
- Manages the Company's activities by planning/scheduling their daily maintenance/installation activities.
- First degree in Business
- Administration or any related field
- Minimum 3 years’ experience
- Knowledge of ERPs
- Knowledge of Project Management.
27th May, 2019.
How to Apply
Interested and qualified candidates should send their CV to: firstname.lastname@example.org Using "Customer Service Administrator" as the subject of the mail.