Customer Care Representative in a Leading Fintech Company in Nigeria

Pause Factory Resources Limited – Our client, a leading Fintech company in Nigeria which focuses on online lending and supply chain finance, is currently recruiting suitably qualified candidates to fill the position below:

 

 

Job Title: Customer Care Representative
Location: Agbara, Ogun
Job Type: Full Time

Job Description
This is not limited to the following:

  • Contact client by telephone to sell the company’s service.
  • Record names, addresses, purchases, and reactions of prospects contacted.
  • Obtain customer information such as name, address, and payment method, and enter into CRM.
  • Deliver scripted sales pitch to the customer.
  • Cold call, direct email, and perform other lead generation activities.
  • Receiving Calls and Making call to solve customer questions, inquiries, complains.
  • Analyze the current customer base to identify potential sales opportunities
  • Stay up to date on company best practices, policies, products, pricing, and promotions
  • Increase overall sales efficiency and profitability through excellent salesmanship
  • Record customer details including reaction to the product or service offered
  • Answer telephone calls from potential customers who are responding to advertisement.
  • Contact customers to follow up on initial interaction.
  • Adjust scripted sales pitch to meet needs of specific individuals

Qualifications / Experience

  • Equivalent experience in related field acceptable as well
  • 1 year experience in Customer care service
  • Good Telephone skill
  • Must live within Job location.
  • Must be an intermediate level user of Microsoft office suite {Word, Excel and PowerPoint}
  • Must have passion for Sales

Knowledge, Skills and Competency:

  • High School and above
  • Familiarity with relevant software, such as Microsoft Office Suite
  • Strong interpersonal and communication skills (both verbal and written)
  • Critical thinking skills, analytical
  • Must be available full time
  • Proactive
  • People and customer management skills
  • Strong organizational skills
  • Good English Speaking
  • Good Telephone skill
  • Good customer communication skills
  • Creatively-minded, good at thinking ‘outside the box’
  • Skills of persuasion
  • Computer skills
  • Ability to travel when necessary to meet with customers and/or stakeholders and build business relationships
  • Working experience in call center or customer care center.

Remuneration

  • Basic Salary: N40,000 monthly.
  • Attractive Basic and commission plus other benefits.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail e.g. “Customer Care Representative”.

Note

  • If you are not qualified for this position please do not apply.
  • Only Candidates who stay within Job location will be considered.
  • Only qualified and shortlisted candidates will be contacted
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