Customer Care Officer at Virgin Landmarts Limited

Virgin-landmarts is a Nigerian real estate company headquartered in Lagos. Established to solve the dearth in global housing ownership as well adding value to individual and organization on a timely and consistent basis.

Our core business include Real Estate, Building construction with modern architectural design and property management. We are a team of highly skilled professionals, trained and equipped with the necessary tools to distinguish ourselves in the Real Estate industry.

We are recruiting to fill the position below:

 

 

Job Title: Customer Care Officer

Location: Lagos

Responsibilities

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas

Requirements

  • First degree from a reputable university
  • Proven customer support experience or experience as a Customer Care Officer
  • Track record of over-achieving quota
  • Excellent communication and presentation skills
  • Ability to prioritize, and manage time effectively
  • Candidates must reside around Ojo, Festac Town, Mile 2, Ago, Satellite Town, Iyanoba, and its environs.
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters

Remuneration
Salary + Benefit + Incentive

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

 

Application Deadline  12th August, 2020.

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