Current Job Openings at Zarone Techologies Limited, 29th November, 2019

Zarone Techologies Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Management Technologist Consultant

Location:  Lagos

Job  Responsibilities

  • Researches and implements technological strategic solutions.
  • Accomplishes information technology staff results.
  • Plans, monitors, and appraises job results.
  • Coaches, counsels, and disciplines employees.
  • Initiates, coordinates, and enforces systems, policies, and procedures.
  • Maintains staff by recruiting, selecting, orienting, and training employees.
  • Maintains a safe and secure work environment.
  • Develops personal growth opportunities.
  • Maintains organization’s effectiveness and efficiency by defining and delivering strategic plans for implementing information technologies.
  • Directs technological research by studying organization goals, strategies, practices, and user projects.
  • Completes projects by coordinating resources and timetables with user departments and data center.
  • Verifies application results by conducting system audits of technologies implemented.
  • Contributes to team efforts by accomplishing related results as needed.

Requirements

  • Bachelor’s or Master’s Degree in a Computer field
  • Two or more years of Management Consulting/IT work experience
  • Optional product or system certification.

Skills:

  • Technical management
  • Technical understanding
  • Analyzing information
  • Informing others
  • Staffing
  • Problem solving
  • Data center management
  • Developing budgets
  • Coordination
  • Strategic planning
  • Quality management.

 

Job Title:  Customer Service Officer/Office Assistant

Location:  Lagos

Job Responsiblities

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Maintain financial accounts by processing customer adjustments
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Meet personal/team sales targets and call handling quotas.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensureresolution.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Take payment information and other pertinent information such as addresses and phone numbers
  • Suggest solutions when a product malfunctions
  • Handle product recalls
  • Attempt to persuade customer to reconsider cancellation
  • Inform customer of deals and promotions
  • Sell products and services
  • Utilize computer technology to handle high call volumes
  • Compile reports on overall customer satisfaction
  • Handle changes in policies or renewals
  • Resolve customer complaints via phone, email, mail or social media

Skills

  • Product Knowledge
  • Quality Focus
  • Market Knowledge
  • Documentation Skills
  • Listening Skills
  • Phone Skills
  • Resolving Conflict
  • Multitask.

 

Job Title:  Account Officer

Location:  Lagos

Job Responsiblities

  • Craft new sales proposals and contract renewals
  • Schedule product demos
  • Contact customers via email or phone to answer queries or retrieve information about their account
  • Update internal databases (CRM) with account details
  • Perform back-office sales tasks to support Account Executives as needed
  • Research market trends and competition
  • Create reports on sales and marketing campaigns
  • Maintain digital and physical records of invoices and contracts
  • Address payment issues
  • Identify new revenue prospects

Requirements

  • Work experience as an Account Officer, Account Coordinator or similar role
  • Experience in customer service roles is a plus
  • Familiarity with Client Relationship Systems (CRM)
  • Good verbal and written communication skills
  • Time-management abilities
  • B.Sc in Marketing, Business Administration or relevant field.

Deadline: 22nd December, 2019.

How to Apply

Interested and qualified candidates should send their CV to:  [email protected]  using the Job Title as the subject of the mail.

Note:  Only suitable candidates will be contacted.

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