Customer Service Representative at Five3 Nigeria Limited


Five3 Nigeria Limited is a dynamic firm,we operate  locally and internationally in carefully selected developed and emerging markets that present the greatest strategic potential for future growth.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location:
Lagos

Job Description
  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
  • The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements
  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree.
Application Closing Date
13th February, 2019.

Method of Application

Interested and qualified candidates should send their CV to: info.five3nigerialimited@gmail.com

  

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