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The Workplace Centre Limited - We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society.
We are recruiting to fill the position below:
Call Centre Agent
Employment Type: Full-time
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Sell products and place customer orders in the computer system
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Up sell products and services
Complete call logs and reports
Identify and escalate issues to supervisors
Provide product and service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints using applicable software
Process orders, forms, and application
Other duties as assigned.
High school diploma or OND
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle stressful situation appropriately.
Proficient in relevant computer applications
1 - 2 years of experience in a call center environment
Knowledge of customer service practices and principles
How to Apply
Interested and qualified candidates should send their CV to:
using the Job Title as the subject of the mail
9th May, 2021.
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