The Outsource Company Limited is a BPO company with an international contact center in Abuja and Lagos.
We are recruiting to fill the position below:
Customer Service / Call Center Reporting Officer
Wuse Zone 5, Abuja (FCT)
Collecting raw data from various systems and use it in analysis that support decision making process
Prepare the daily, weekly and monthly call reports
Develop the MIS reports and conduct needed analysis for all operational figures.
Conduct performance analysis and identify the causes for deviation
Identify call center operational issues and suggest improvements
Prepare operational reports and analyze data to assist and advise management
Monitors call center performance to identify operational problems and solutions
Prepare special reports related to the performance reporting as requested by management team.
Prepare call volume analysis to support headcount forecasting.
Perform other responsibilities as required by higher levels of supervision.
Candidates should possess BSc qualification with 3 – 6 years experience.
How to Apply
Qualified and interested candidates should forward their CV to:
using the title of the job as the subject of the email
5th February, 2021.
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