Healthcare Customer Service Personnel at Lagos Executive Cardiovascular Center (LECC)

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Lagos Executive Cardiovascular Clinic is a multidisciplinary cardiovascular and cardiac rehabilitation 24/7 facility focused on the treatment and management of cardiovascular diseases and trigger diseases using both invasive and non-invasive procedures, as well as preventive cardiology.

We are recruiting to fill the position below:

Job Title: Healthcare Customer Service Personnel

Location:  Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

  • Assist patients with requests for information, complaints, making appointments, and resolving issues
  • Collect copays and deductible payments, billing correspondences.
  • Maintain and update patients referral information.
  • Ensure patients forms contain all necessary billing information
  • Maintaining a positive, empathetic, and professional attitude toward patients and medical professionalsat all times.
  • Responding promptly to patientsinquiries.
  • Communicating with patients through various channels.
  • Acknowledging and resolving patients complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests from medical officers, consultants and management team.
  • Keeping records of patients interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure patients satisfaction and provide professional customer support.

Requirements
Education:

  • Candidates should possess a minimum of HND qualification.

Experience:

  • Must have at least one year work experience in Healthcare customer relations.
  • Must have experience with dealing with stakeholders involved in healthcare delivery.
  • Must possess in-depth knowledge of customer service and billing.

Required Skills:

  • Ability to work with little or no supervision
  • Must have a good grasp of Microsoft office tools (Excel, Word, etc)
  • Must have a good grasp on the use of EMR (Electronic Medical Record).
  • Must reside between Lagos Island and Lakowe or within proximity of Lekki Phase 1.
  • Must have a good command of written and spoken English
  • Must be smart, good looking, time-conscious and possesses good interpersonal relationship
  • Must be a good manager of time, resources, people and situations.

Deadline: 30th June, 2022.

Method of Application
Interested and qualified candidates should send their CV and Cover Letter to:   [email protected]   using the Job Title as the subject of the email.