Food and Beverage Manager at Nicole Sinclair


Nicole Sinclair Consulting – Our client in the Hospitality industry is currently recruiting to fill the position below:

Job Title: Food and Beverage Manager (Hospitality)

Location : Lekki, Lagos

Details

  • We seek to hire Food and Beverage manager who is responsible for managing all F&B operations and for delivering an excellent guest experience.
  • The Food and beverage manager responsibilities include the ability to forecast, plan and manage all F&B orders, staff and finance. The goal is to maximize sales and revenue through customer satisfaction and employee engagement.

Job Description

  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Identify customers’ needs and respond proactively to all of their concerns
  • Establish targets, KPI’s, schedules, policies and procedures
  • Comply with all health and safety regulations
  • Report on management regarding sales results and productivity
  • Oversee all aspects of the daily operation of the resort Service operation.
  • Supervise all Room Service personnel.
  • Respond to guest complaints in a timely manner.
  • Ensure proper set-up, breakdown and maintenance of all banquet functions
  • Work with the GM and keep him/her informed of F&B issues as they arise.
  • Organize all documentation for shift work on a daily basis including pre-shift reports
  • Ensure all staff are meeting all established standards of service through ongoing and recurrent training systems
  • Coordinate and monitor all phases of the Room Service operation.
  • Ensure effective communications between each shift.
  • Supervise the room service area in order to attract, retain, and motivate the employees.
  • Ensure optimal level of service, quality, and hospitality are provided to guest.
  • Ensure the timeliness and accuracy of the amenity set-up and delivery.
  • Monitor and maintain proper running and cleanliness of banquet areas
  • Perform any other reasonable duties as required and directed
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Requirements

  • Bachelor's degree in Food Science Technology or any related field
  • 5-7 years of experience in a similar role from within a 3 star hotel
  • Proven food and beverage management experience
  • Working knowledge of various computer software programs (MS Office, restaurant management software, POS)
  • Ability to spot and resolve problems efficiently
  • Mastery in delegating multiple tasks
  • Communication and leadership skills
  • Up to date with food and beverages trends and best practices
  • Ability to manage personnel and meet financial targets
  • Guest oriented and service minded
  • Excellent managerial skill
  • Strong interpersonal skills.
  • Proficiency in MS Office, Outlook, Word, Excel.

Application Closing Date
31st March, 2021.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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