Customer Solutions Associate at Branch

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Branch is a for-profit socially conscious company based in San Francisco and Nairobi. We use technology to dramatically reduce the cost of delivering financial services in emerging markets. Our first product is credit. Branch is like a bank in your pocket, there for you at all times.

Customer Solutions Associate

Department: Engineering
Level: Entry Level

Job Overview

  • You will be responsible for providing an inspiring and delightful experience for our customers. This role is based in Lagos and will report to the Customer Solutions Manager.
  • Ideal candidates should be extremely flexible with scheduling, working shifts, working weekends, and occasionally holidays, within a 5-day workweek.

Responsibilities

  • Delivering efficient, friendly responses to customer inquiries and building our brand via our text-based chat platform
  • Responding to customer inquiries via Social Media platforms like Facebook, Twitter, E-mail, Instagram & Google Play
  • Escalating customer feedback and IT issues to help improve our product

Qualifications

  • Minimum of a First Degree
  • 0-2 years of customer service experience in a startup is an added advantage
  • Proficient typing speed (ideally above 45 wpm). This will be tested.
  • Excellent communication skills, both oral and written
  • Intermediate Microsoft Office and analytical skills
  • You are highly entrepreneurial. You take the initiative to solve problems before they arise. You’ve started and/or contribute to projects you’re passionate about.
  • You are a great collaborator. You know that startups are a team sport. You listen to others, speak your mind, and ask the right questions.
  • Typing Speed Test – Please follow the instructions below

Benefits of Joining

  • Mission-driven, fast-paced and entrepreneurial environment
  • Competitive salary and equity package
  • A collaborative and flat company culture
  • Fully paid life and health insurance benefit with Axa Mansard (Platinum plan)
  • 28 days of paid vacation days, 30 days sick leave, bereavement leave, and periodic mental health days
  • Fully paid parental leave – 6 months maternity leave and 3 months paternity leave
  • Pension benefit
  • Monthly WFH stipend alongside a one time home office set-up budget
  • Annual professional development budget
  • Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!)
  • Weekly team meals and social events (virtual for now!)
  • Flexible working hours
  • Where we work: Remote first, with the option to work in-person occasionally.

 

Important Notice

 

Click here to complete a speed test

  • On the left, select English, 1 minute, and Aesop’s Fables.
  • Click the green “Start Test” button.
  • Take a screenshot of your typing test result page
  • Upload the screenshot of your result before submitting your application by pasting the screenshot on your cover letter or resume (it should show typing speed number, error number, adjusted speed number).

Method of Application

Note

  • Branch International is an Equal Opportunity Employer.
  • The company does not and will not discriminate in employment on any basis prohibited by applicable law.
  • We’re looking for more than just qualifications – so if you’re unsure that you meet the criteria, please do not hesitate to apply.

To apply for this job please visit branchinternational.applytojob.com .