Current Vacancies at Glovick Ice Global Limited, 30th November, 2019

Glovick Ice Global Limited is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Responsibilities

  • Maintains customer satisfaction by providing problems-solving resources.
  • Answers customers’ questions.
  • Manages staff.
  • Accomplishes customer service human resource objectives by recruiting, selecting, training, and coaching employees.
  • Communicates job expectations to other employees.
  • Plans, monitors, appraises, and reviews job contributions of others.
  • Enforces company policies and procedures.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.
  • Prepares and completes actions plans.
  • Implements production, productivity, quality, and customer-service standards.
  • Resolves problems.
  • Completes audits.
  • Identifies customer service trends and determines system improvements.
  • Meets customer service financial objectives by forecasting requirements.
  • Prepares annual budgets.
  • Schedules expenditures.
  • Analyzes variance and initiates corrective actions.
  • Determines customer service requirements by maintaining contact with customers and visiting operational environments.
  • Conducts surveys and forms focus groups.
  • Improves customer service quality results by studying, evaluating, and re-designing processes and establishing and communicating service metrics and monitoring and analyzing results.
  • Maximizes customer operational performance by providing help desk resources and technical advice.
  • Resolves problems and disseminates advisories and warnings.
  • Detects and diagnoses network problems.
  • Updates job knowledge by participating in educational opportunities, maintaining personal networks, and participating in professional organizations.
  • Accomplishes information systems and organization mission by completing related results as needed

Requirements
Qualification:

  • OND/HND/Bachelor’s Degree in any reputable institution

Skills:

  • Customer service skills
  • Process improvement
  • Strong decision-making skills
  • Managing processes
  • Planning
  • Tracking budget expenses
  • Analyzing information
  • Developing standards
  • Help desk experience.

 

Job Title: Clerical Assistant

Location: Lagos

Job Responsibilities

  • Maintains office operations by receiving and distributing communications; collecting and mailing correspondence and copying information.
  • Maintains supplies by checking stock to determine inventory levels; anticipating requirements; placing and expediting orders; verifying receipt; stocking items and delivering supplies to work stations.
  • Serves customers by backing up receptionist; answering questions; forwarding messages; confirming customer orders and keeping customers informed of order status.
  • Maintains equipment by completing preventive maintenance; troubleshooting failures; calling for repairs; monitoring equipment operation and monitoring and purchasing meter funds.
  • Maintains office schedule by picking up and delivering items as needed.
  • Updates job knowledge by participating in educational opportunities.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.

Skills

  • Basic office skills
  • Written and verbal communication skills
  • Microsoft Office software skills
  • Scheduling and meeting planning
  • Telephone skills
  • Typing and word processing skills
  • Documentation skills
  • Dependability and professionalism
  • Attention to detail
  • Administrative writing and reporting skills.

 

Job Title: Facility Manager

Location: Lagos

Job Duties

  • Manage the overall services provided within the facility
  • Create a suitable environment for the purpose and needs of the facility, such as an office building, school, or hospital
  • Use best business practices to manage and reduce operation costs
  • Create a budget for various facility needs and expenses
  • Compare costs for various services and goods before choosing the best options for the facility
  • Manage the maintenance of the building by performing repairs or contracting maintenance services as needed
  • Track building upkeep as well as anticipated long- and short-term improvements and maintenance
  • Keep the surrounding grounds properly cared for and landscaped
  • Interview and hire certain facility employees and contractors, such as maintenance staff and janitorial services
  • Handle certain administrative tasks, such as preparing reports for facility owners
  • Ensure the security of the building by researching and implementing various security measures, such as surveillance cameras or security staff members
  • Respond to emergency situations or other urgent issues involving the facility.

Skills and Qualifications

  • At least a Bachelor’s degree /HND in Business Management, Facilities Management, or a related field;
  • Problem-solving and analytical skills;
  • Time-management skills; maintenance experience;
  • Familiarity with building upkeep, structural issues, and grounds maintenance;
  • Budgeting skills;
  • Interpersonal and communication skills;
  • Multi-tasking skills;
  • Organisational and planning skills;
  • Leadership skills;
  • Ability to guide and motivate employees;
  • Good physical condition;
  • Flexible scheduling.

Deadline: 15th December, 2019.

How to Apply

Interested and qualified candidates should send their CV to:  info.glovickhr@gmail.com  clearly indicating the “Job Title” as subject of your mail.

Note : Multiple entries will be disqualified.

Partagez et envoyez cette annonce à vos amis !