Client Relationship Manager at First Guaranty Healthcare Plc

First Guaranty Healthcare Plc – A foremost health Maintenance Organization Accredited by NHIS is currently seeking suitable and qualified candidates to fill the position below:

Job Title: Client Relationship Manager


Job Description
  • The client relationship manager works closely with the sales team to manage relationships with clients.
  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPI’s as set by the Head of Sales.
  • Working closely with HMO Sales Executive.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring HMO Sales Executive are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.
Job Requirements
Minimum Required Experience:
  • 2 year(s) experience.
Minimum Qualification:
  • Bachelor's Degree/HND from a reputable institution
Required Skills:
  • Strong interpersonal skills and an ability to build rapport with customers.
  • Previous sales experience and an organised approach to work.
  • Hardworking with a strong work ethic.
  • Previous experience working as a client relationship manager or a track record of managing client relationships.
Application Closing Date
31st May, 2019.

Method of Application
Interested and qualified candidates should send their CV using "Client Relationship Manager" as mail title to: copy


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