Call Center Executive in a Foremost Health Maintenance Organization (HMO)

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A foremost Health Maintenance Organization (HMO) accredited under the National Health Insurance Scheme (NHIS) and various State Insurance Schemes is recruiting to fill the position below:

 

 

Job Title: Call Center Executive
Location: Marina, Lagos
Employment Type: Full-time

Job Description

  • Receive calls from members or employer groups and providers and prospective clients
  • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
  • To log enquiries for all calls relating to registered providers, Clients and members.
  • To follow up on specific cases as distributed by the manager to ensure a value added service offering.
  • To adhere to the organizational values.
  • To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
  • To receive calls from prospective clients and re-route the calls to the appropriate department.

Requirements

  • Candidate must be a registered nurse, midwife and possess B.Sc. Nursing. Additional medical qualification will be an added advantage
  • Candidate must have advanced knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules.
  • Candidate must be very proficient in Microsoft office packages.
  • Candidate must have medical experience including experience in a Health Maintenance Organization (HMO)
  • Candidate must have Clinical or General Nursing and Insurance Call Centre experience

Other requirements:

  • Innovative and quick thinking capabilities.
  • Innovativeness . Adaptive, Decision Making skills.
  • Integrity.
  • Result-Oriented.
  • Relationship Skill and Must be a good collaborator/Team player.
  • Excellent organizational, communication (verbal and written)
  • Listening skills and attention to detail.
  • Ability to work under pressure.
  • Adaptiveexpertise.

 

 

How to Apply
Interested and qualified candidates should kindly forward their CV to: [email protected] stating the position title as the subject of the mail

 

Application Deadline  18th May, 2021.