IT Operations Manager at LifeCare Connect Nigeria Limited

We are recruiting to fill the position below:

Job Title: IT Operations Manager

Location:  Uyo, Akwa Ibom
Employment Type: Full-time (Permanent)
Department: IT & Systems Administration
Reports to: Business Development Team
Target start date: 4 January 2027

Job Description

• Own technical access control, information security and platform infrastructure support across the Group’s three active platforms, executing the full IT & Systems Administration SOP series.

Role Overview

• The IT Operations Manager owns technical access control, information security and platform infrastructure support across the Group’s three active platforms — Ancestra Health, QualiSentinel and JAPAC Accreditation — executing the full IT & Systems Administration SOP series the Group has already documented and built.

Key Responsibilities

• Own the IT & Systems Administration SOP series: user access provisioning/deprovisioning, credential and privileged-access control, data backup and recovery, business continuity and disaster recovery, information security controls, and change and patch management.
• Grant and revoke system access within one working day of an exit or role-change trigger, coordinating with HR.
• Support platform infrastructure across Ancestra Health, QualiSentinel and JAPAC Accreditation, and manage external hosting, cloud and software vendors.
• Approve and execute IT change and patch deployments within the Group’s defined authority tiers.
• Own IT-specific nonconformity and corrective action handling, support internal audits of IT controls, and provide IT’s input to the Company-Wide Management Review.
• Own the Group’s information-security posture and data-protection compliance, including alignment with the Nigeria Data Protection Regulation (NDPR).
• Support the company website and internal systems in coordination with the Social Media Manager and Business Development Team.

Requirements & Qualifications

• Bachelor’s Degree in Computer Science, Information Technology or a related field.
• Minimum 5 years’ IT operations or systems administration experience, including team lead or managerial responsibility.
• Certifications such as ITIL, CompTIA Security+/Network+, or an equivalent cloud certification (AWS, Azure or GCP) are preferred.
• Experience supporting health-tech or SaaS platform environments is an advantage.
• Familiarity with the Nigeria Data Protection Regulation (NDPR) and healthcare data-security requirements.
• Familiarity operating within an ISO 9001 (or ISO 27001) environment is an advantage.

What we offer

• Ownership of IT operations across a genuine multi-platform health-tech and quality-services group.
• A documented, audit-ready control environment to build on rather than start from scratch.
• Direct input into infrastructure decisions as the Group scales from Uyo.