Call Centre Lead at Poise and Etiquette

Poise and Etiquette, a HR Consulting firm, is currently recruiting suitably qualified candidates to fill the position below:

Job Title:  Call Centre Lead
Location:  Lagos
Employment Type: Full-time

Job Description

  • In charge of creating scripts to provide support to clients through phone calls andemails
  • Responsible for planning and implementing strategies and operations of the customer service unit
  • Drive initiative to improve day to day customer service processes;
  • Stay informed on the latest industry techniques and methods;
  • Develop customer satisfaction goals and coordinate the team to meet them on a steady basis;
  • Assess service statistics and prepare detailed reports
  • Provide help and advice to clients on the Company’s services;
  • Constant evaluation and analysis of systemsto ensure it is maximized;
  • Utilize customer service and web technologies to increase customer satisfaction;
  • Maintain accurate records and documents on all customer service activities and discussions;


  • Interested candidates should possess a degree qualification with 5-8 years work experience.
  • Sound report writing and analytical skills
  • Proficient in the use of Microsoft Office suite
  • Detail oriented with the ability to multitask
  • Excellent oral and written communication skills
  • Excellent organisational and time management skills

How to Apply
Interested and qualified candidates should send their CV to:  [email protected]  using the Job Title as subject of the email.

Application Deadline  17th January, 2021

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