IT / AV Technician at Discovering Talents Academy (DTA)

Discovering Talents Academy, a fast-growing Nursery and Primary School in Gwarinpa, Abuja, offers first class education from preschool to primary levels. Discovering Talents Academy uses the Blended Nigeria-Montessori curriculum in Early Years and a Blended Nigeria-British curriculum at the primary level.

Discovering Talents Academy does not only focus on best practices in the teaching and learning process, it also builds talents in a wide range of skills and this in a short while affirms their ego and builds their confidence. At Discovering Talents Academy we believe that every child is unique and talented, this drive leads us to establishing rich skill aquisition programmes for students.

Job Summary

• Responsible for managing hotel IT systems, networks, and all Audio-Visual equipment to ensure seamless guest experience, smooth conference/event operations, and uninterrupted hotel operations.

Key Duties & Responsibilities

• IT Support Provide day-to-day IT support for hotel staff – PMS, POS, printers, desktops, email Install, configure, and maintain hotel network – WiFi access points, routers, switches, LAN cables. Ensure 24/7 internet connectivity for guests and operations – monitor ISP, hotspot portal Manage user accounts, passwords, data backup, and antivirus Troubleshoot hardware/software faults promptly and maintain IT inventory Ensure CCTV, biometric access, door lock system are functional
• Audio-Visual (AV) Operations Set up and operate AV for conferences, meetings, weddings – Projectors, LED screens, PA system, microphones, mixers, amplifiers, stage lightsDo sound checks before events, support MC/DJ, and stand by during events to handle faults Maintain banquet hall AV equipment – daily testing, cleaning, cable managementOperate background music (BGM) system for lobby, restaurant, bar, pool Maintain in-room TV systems, IPTV, satellite/DStv decoders
• Guest Support Handle guest complaints on WiFi, TV, AC remote (tech-related) with courtesy and speed Provide in-room tech assistance – HDMI connections, laptop presentations. Must be well-groomed and professional in guest areas
• Preventive & Documentation Follow preventive maintenance schedule for IT/AV equipment Keep log of faults, repairs, ISP downtime, and equipment movement Recommend upgrades and cost-effective solutions Ensure cybersecurity basics – no unauthorized software, regular updates

Requirements & Qualifications

• ND/HND/BSc in Computer Science, IT, Electrical Electronics, or related field with 2-4 years experience as IT Technician / IT Support / AV Tech, hotel experience is a strong advantage. Certifications like CompTIA A+, Network+, CCNA, or AV certification is an added advantage Knowledge of Windows OS, Networking (TCP/IP, WiFi), PMS/POS, and basic server admin Practical knowledge of sound systems, projectors, mixers, LED walls
• Skills & Competencies: Strong troubleshooting for IT and AV Excellent customer service – guest first mindset Able to work under pressure during live events Good communication, time management, and ability to work shifts/nights/weekends. Honest, discreet (handles sensitive hotel data), and team player Physically able to lift, mount projectors, lay cables.
• Working Conditions: Shift and weekend duty, on-call for urgent guest/event issues Frequent standing, climbing ladders, working in server room, banquet halls