Enterprise Knowledge Management Partner at MasterCard Incorporated

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MasterCard Incorporated (NYSE: MA) or MasterCard Worldwide is an American multinational financial services corporation headquartered in the MasterCard International Global Headquarters, Purchase, New York, United States, in Westchester County.

Enterprise Knowledge Management Partner

The Opportunity

  • Reporting to the Enterprise Knowledge Management (EKM) Lead, the Enterprise Knowledge Management Partner will support the implementation of a unified knowledge strategy at the Foundation by developing engaging, user-friendly content, implementing knowledge solutions and  collaborating with KM solution delivery partners and supporting KM capacity building.
  • The successful candidate will be based in our office in Toronto, Canada, or our Africa Hubs in Kenya, Uganda, Rwanda, Ethiopia, Nigeria, Ghana, or Senegal.

Ways You Can Contribute  

  • Support the implementation of a unified knowledge strategy.
  • Develop and disseminate standardized knowledge assets to address user needs.
  • Lead the continuous development, review, and refinement of knowledge assets for the Knowledge Hub.
  • Track usage of knowledge products, share insights, and refine existing knowledge products based on user needs.
  • Implement tools that optimize the knowledge lifecycle, especially knowledge capture, translation, and exchange.
  • Collaborate with KM solution delivery partners and ensure they understand and take an informed, sustainable, and right-sized approach to meeting user needs through education, documentation, and coordination.
  • Support KM Communications & Chance Lead to deisgn and implement KM capacity building.

Who You Are

  • Relevant Degree and/or certification in Information Management, Computer Science, Research Communications, Business Analysis, Instructional Design, Project Management, Human-Centered Design, and International Development.
  • You have 5 – 7 years experience in a similar role related to Knowledge Management.
  • Knowledge of human-centered design techniques and skills in their application such as listening actively to understand needs and providing constructive/receive feedback.
  • Knowledge asset template design and maintenance using modern technology (e.g., PDF forms) and advanced techniques (e.g., branching logic).
  • Talent, skills and creativity using content development methods and tools including translating text-heavy, technical content into multimedia (e.g. explainer videos, animations, visualization) and user-friendly procedures, instructional resources and job aids.
  • Understanding of social impact organizations, enterprise practices, and grant-making activities.
  • Proficient in Microsoft Office 365 environment and apps, especially SharePoint, Sway, and Yammer.
  • Knowledge of the principles and practices of adult learning, and an aptitude for and keen interest in learning new information design and communication technology.
  • Strong self-direction balanced with a collaborative and creative approach.
  • Meticulous detail-orientation and track record of delivering timely results under pressure.
  • Service mindset for responsiveness to requests and striving towards becoming trusted business partners to drive common Foundation goals.
  • Flexible, adaptable, and able to execute a range of job duties and changing priorities.
  • Possess excellent verbal, written, and presentation skills with the ability to articulate information to a variety of constituents across cultures.
  • Possess professional maturity, sensitivity with different cultures, and impeccable integrity that exemplify the Foundation’s values.
  • You have a commitment to Mastercard Foundation’s values and vision.

To apply for this job please visit boards.greenhouse.io .