Quality Assurance Officer at OPay


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Quality Assurance Officer at OPay

OPay is designed to make financial services more accessible to everyday customers - whether it’s for the bills they have to pay, or the transfer & withdrawal of money; OPay's a platform that truly serves its users in the most convenient way.

We are recruiting to fill the position below:



Job Title: Quality Assurance Officer
Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

  • Ensure that set standards on call and email handling are met and handled with excellence.
  • Monitor all incoming/outgoing calls and provide regular feedback for training, coaching & mentoring
  • Deliver a consistent approach to standardizing customer interactions.
  • Daily monitoring and evaluation of agents’ activities on all Contact Center channels (Emails, Telephone, Live chat etc.)

Requirements

  • Candidates should possess an OND / HND qualification with a minimum of 2 years work experience.

Salary
N60,000 - N120,000 Monthly.

 

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  14th January, 2022.

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