Head, Operations at a Micro-Finance Bank – Fullrays Resource Limited

Head, Operations at a Micro-Finance Bank – Fullrays Resource Limited

Fullrays Resource Limited is in search of management staff for a Micro-Finance bank based in Uyo, Akwa Ibom State.

Job Title: Head, Operations

Location:  Uyo, Akwa Ibom State

Employment Type: full-time

Job Description

  • Responsible for effectiveness and efficiency of the branches, team development, team morale and implementation of micro-finance  code  of conduct at the various levels in operations.
  • Develop strategies to minimize customer complaints and suggest ways of managing the public image of the Company.
  • Liaise with the Financial Controller to ensure timely preparations of annual budget, quarterly budget review, forecasts and business plans.
  • Develop business relationship with potential customers as well as existing customers with the view to strengthening the Company’s customer relationship base.
  • Analyze the business environment and make recommendations on the development of new products and enhance existing products to grow the Company’s customer base and outreach
  • Provide advice on all operation issue to the report person.
  • Appraise the operational system in place and monitor the implementation of the Company’s operation manuals, making appropriate recommendation regarding the need for change.
  • Responsible for delivering budget results of all Branches.
  • Co-ordinate the activities of all branches and handle all operation issue including computerization, change management and balancing of books.
  • Visit branches regularly to ensure operations are running smoothly.
  • Provide on the job training to all department staff, including new recruits and existing staff.
  • Any other duties and responsibilities which may be assigned from time to meet the objectives of the Company.


  • Minimum of first degree or its equivalent in numerate or semi-numerate disciplines. Relevant professional certification will be an advantage
  • Candidate must have a minimum of 8 years’ experience; 5 of which must be on the job role.

Competency and Skill Requirements:

  • Must have undergone the Microfinance Certification Programme and obtained a Certificate in Microfinance Banking issued by the Chartered Institute of Bankers of Nigeria (CIBN).
  • Strong knowledge of operational control methodologies in microfinance banks.
  • Excellent skills in impact analysis and measurement.
  • Proficient English Skills in writing and speaking.
  • Excellent critical thinking and solution-oriented, self-starter results-oriented person.
  • Excellent team leader/member

Application Closing Date

20th September, 2020

Method of Application
Please  send an email containing your CV with the position being applied for as the subject of the email to:  [email protected]

Note:   Multiple Applications may result in disqualification. Only successful candidates will be contacted.

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