Duty Officer at Green Africa Airways Limited


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Duty Officer at Green Africa Airways Limited

Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.

We are recruiting to fill the position below:

 

Job Title: Duty Officer

Location: Lagos
Experience Level: Professional

Job Role

  • Resolution of Customer problems and ensuring that passengers’ needs are met adequately.
  • Provide Duty manager with daily, weekly, and monthly reports by required timeframes.
  • Ensure all passengers are handled in a professional manner.
  • Always seek to secure Customer Loyalty by providing exceptional service.
  • Supervising flight arrivals and departures and all the activities of customer service agents/leads and ensuring decisions are made Authorising excess luggage charges, ticket change fees etc.
  • Responding to communication and requests and following up on lost and found and service recovery issues.
  • Makes timely decisions on ticketing/check-in issues that may impinge on OTP of all flights.
  • Ensure check-in agents are adequately briefed on new changes in ticketing.
  • Assisting Customer Service Agents/Leads in their interactions with passengers and intervening to provide support where necessary.

Qualifications

  • A good University / Polytechnic qualification or relevant certification would be an added advantage.  
  • Minimum of 3 years of relevant experience including at least 2 years airport experience. 
  • Knowledge of Passenger Handling and gate processes
  • Understanding of Baggage Handling and Dangerous goods
  • Good knowledge of Passenger Services gate procedures and relevant Airport Alerts, updates and company procedures.
  • Good spoken and written English (Report writing skill).  
  • Proficient in the use of GoNow and Sky Speed software

Skills:

  • Good Reporting Skills.
  • Baggage Handling.
  • Departure control system.
  • Duty Rostering.
  • Excellent Communication skills.

 

 

How to Apply
Interested and qualified candidates should:
Click here to apply

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