Customer Service Representative Job at Hubmart Stores Limited

Hubmart Stores Limited is a retail shopping chain of Nigerian heritage, offering multi-format stores in various locations and positioned to offer customers world-class shopping experience as well as a vast range of products. Our unique value proposition lies in our excellent customer service as well as our superior capabilities in the fresh categories.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location:  Lagos

Job Description

  • The objective of the role is to provide excellent customer service delivery that will attract and retain customers to our stores.

 

Job Specification

  • Experience in similar role with minimum of three years’ experience
  • OND & BSc holder will be an added advantage.
  • Experience in the retail or hospitality industry will be an added advantage.

Skills required for the role:

  • Effective communication skills
  • Excellent customer service skill
  • In-depth product knowledge
  • Physically fit, look good
  • Good persuasive skill
  • Pleasant and jovial
  • Great personality
  • Intelligent and outspoken

Responsibilities

  • Greet customers with a pleasant smile at the entrance and exit.
  • Offer baskets and direct customers to the food court/grocery and non-food sections.
  • Provide accurate information and answer customers’ questions about our products and services. e.g. Products locations, features, pricing etc.
  • Cross selling/suggestive influence customers buying decisions once they step into the stores.
  • Increase traffic to the store, and keep tap of the daily customer count.
  • Greet customers at the exit as they leave the store.
  • Inform customers about discounts, and special offers
  • Perform other duties as assigned.

Deadline: 8th February, 2020.

How to Apply
Interested and qualified candidate should forward their CV to:  [email protected]  using the position as the subject of the mail.

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