Customer Service Officer at Prestigious Consulting Group


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Customer Service Officer at Prestigious Consulting Group

Prestigious Consulting Group - We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match!

We are recruiting to fill the position below:

 

 

Job Title: Customer Service Officer

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Conducting quality assurance surveys with customers and providing feedback to the staff.
  • Possessing excellent product knowledge to enhance customer support.
  • Maintaining a pleasant working environment for your team.
  • Creating policies and procedures.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and of the team.

Requirements

  • A Bachelor's Degree in Administration or related field.
  • A minimum of 1 year experience.
  • Computer skills.
  • Knowledge of mediation and conflict resolution techniques is preferable.
  • Available to resume immediately
  • Excellent interpersonal and written and oral communication skills.
  • Ability to lead a team.
  • Knowledge of CRM systems.

 

 

How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the email

 

Application Deadline 15th October, 2021.

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