Customer Service Officer at Prestigious Consulting Group
Prestigious Consulting Group - We are a growing startup operating in the agriculture industry based in Lagos. We monitor everything from seeds to shelf: we work with farmers, we manufacture and we are sellers. We are visionaries on innovation and are looking for a sales team to match!
We are recruiting to fill the position below:
Job Title: Customer Service Officer
Employment Type: Full-time
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- A Bachelor's Degree in Administration or related field.
- A minimum of 1 year experience.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.
- Available to resume immediately
- Excellent interpersonal and written and oral communication skills.
- Ability to lead a team.
- Knowledge of CRM systems.
How to Apply
Interested and qualified candidates should send their Application / CV to: [email protected] using the Job Title as the subject of the email
Application Deadline 15th October, 2021.